Frequently Asked Questions

You can update your account information including your password and email address from the 'My Account' or 'Profile' section after logging in.

Our standard subscription plans are for a single user. If you wish to enroll multiple children, you will need a separate subscription for each child to track their progress individually.

We have two specialized portals! For Preschool levels (N2, K1, K2), please use Tamilcube Academy. For Primary and Secondary levels, please use Raffles Guru.

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Yes, all content on our e-learning platforms is carefully designed to be in alignment with the latest Singapore MOE syllabus for Tamil.

Yes, our platforms include a progress tracking feature where you can view scores, completed lessons, and performance reports for your child from the parent dashboard.

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You can subscribe to our e-learning platforms by visiting our main subscription page. Just choose a plan and follow the registration steps.

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We offer an annual subscription plan which covers the whole current academic year. View all our current e-learning packages and pricing on our shop.

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Yes, we offer free sample lessons that give you limited access to our platform's features and content.

Due to the nature of e-learning content, you cannot cancel the subscription for the current academic year once payment is made. Refer to our cancellation policy for more details.

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We accept all major credit cards (Visa, Mastercard) and other online payment methods through our secure portal for all e-learning subscriptions.

You can easily reset your password by clicking the 'Forgot Password?' link on the login page of the respective portal. An email with instructions will be sent to you.

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Please ensure you are using the correct email and password, and are on the correct portal (Tamilcube Academy or Raffles Guru). If you still have trouble, please try resetting your password first. If the issue is not resolved, please contact us.

If videos aren't loading, please try these steps: 1) Check your internet connection. 2) Refresh the page. 3) Clear your browser's cache.

Our platforms are web-based and accessible on most modern devices, including PCs, Macs, tablets, and smartphones. For the best experience, we recommend using the latest version of Chrome, Firefox, or Safari.